If you see Disable Exchange ActiveSync, this means that ActiveSync is enabled for the user.Under Mobile Devices, take the following actions: In the list of mailboxes, double-click the user, and then select mailbox features. In the left navigation pane, select recipients, and then select mailboxes. Select Admin, and then select Exchange to open the Exchange admin center. Sign in to the Microsoft 365 portal as an admin. Resolution - Step 1: Confirm that ActiveSync is enabled for the user The Exchange Online mailbox server that supports the connection isn't available because of maintenance or an outage issue.
The device can't connect to the Internet service provider (ISP) or to the Internet.These include, but aren't limited to, the following: However, the mobile device previously could connect. Start ActiveSync on your Pocket PC and go to “Menu” > “Connect via Bluetooth” if everything is alright, your device is synchronized and connected to the interent.įor any problems and questions, please use the comment form.A user's mobile device can't connect to Microsoft Exchange Online in Microsoft 365 through Microsoft Exchange ActiveSync. Start ActiveSync, go to “File” > “Connection Settings” and check all boxes like in the picture (for COM Port set one of ports from step 3):Ħ. Next step – go to your Pocket PC device, make a Bluetooth connection with the computer and add it to Bluesoleil Bluetooth devices.ĥ. Now, open the Bluesoleil settings tab – right click on “My Device Properties” and go to “Accessibility” tab, make sure all boxes are checked, next step go to “Serial Ports” tab, see all available ports and remember them (use in step 5):Ĥ.
Kill all ActiveSync system processes via Task Manager – wcescomm.exe and rapimgr.exeģ.
Install your Bluetooth adapter (and the Bluesoleil software), restart the computer.Ģ. Here I will show you how to setup ActiveSync connection (and internet sharing) via Bluetooth using Bluesoleil (software that comes with almost every Bluetooth dongle).ġ.
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